Q. One of my brackets is loose. What should I do?

A. When a bracket or wire has broken it becomes loose, the most important thing to do is not panic. It's important that you keep a supply of wax at home to place on any part of the braces that is sharp, poking or loose. Call the office and leave a message or call during regular hours to determine if you need to be seen before your next regularly scheduled appointment. If you have sustained an injury to your mouth or are in any pain contact the office to come in as soon as possible. 

Q. My retainers are missing or broken! Help!

A. Call the office for an appointment. You will need to be seen to make new molds of your mouth in order to make new retainers and for most repairs. We will have the new or repaired ones to you in about a week. Call as soon as you know that you have lost or broken your retainer(s). It is important to get them replaced or repaired as soon as possible as your teeth can shift very quickly if retainer use is discontinued too soon.

Q. So, what's this going to cost me, anyways?

A. Fees for orthodontic treatment vary depending on severity of problem and length of treatment. We suggest that a patient come in for an examination to determine his/her individual needs. Fees, insurance and payment plans will be discussed at this appointment. We will make every effort to make orthodontic treatment fit into your families' financial plan. 

Q. Do you accept insurance?

A. As a courtesy to you, we will process all insurance claims for you. The benefits that are received at the office will be deducted from your account. Please bring insurance information with you to your first appointment in order to begin the insurance process. This topic will be discussed in detail at the examination appointment. 

Q. Once we begin treatment, how often do we need to come in?

A. Once a patient's braces have been put on, appointments will usually be about 4-6 weeks apart. At these appointments, adjustments will be made to the wires and brackets, elastics or headgear may be added along with whatever hardware is needed. Appointments will last from between 20 and 40 minutes depending on what is being done. We offer convenient appointment times beginning at 7:30 am and ending at 5:30 pm. Please note that all of our longest appointments such as getting your braces on or off will take place mid-morning. 

Q. What do I do in the event of an emergency, that cannot wait until regular business hours?

A. In the event of an emergency, such as an accident or severe injury to the mouth, the Doctors may be reached at home. In the event that the Doctors are unavailable, another orthodontist will always be covering the practice. This information will be on our answering machine if applicable.